Terms of service

5G Free Company Terms and Conditions

Terms and Conditions policy (“Policy”) was last updated on June 21, 2023.

DO NOT USE THIS APP OR SERVICE FOR MENTAL HEALTH EMERGENCIES OR OTHER EMERGENCY MEDICAL CONDITIONS OR NEEDS. IF YOU EXPERIENCE A MENTAL HEALTH OR OTHER MEDICAL EMERGENCY, IMMEDIATELY CALL 911.

If you are considering suicide or thinking about taking an action that may cause harm or danger to you or others, you must immediately call 911. If you are considering suicide, we urge you to call the National Suicide Prevention Hotline at 1-800-273-TALK (8255). 5G Free Company also provides a directory of resources for mental health emergencies and other emergent circumstances, and we urge all users experiencing immediate or emergency crises to use these resources.

Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the https://5gfree.com website or mobile application operated by 5G Free Company Inc. (“5G Free,” “us,” “we,” “our,” or “App”), (all hereinafter collectively, the “Platform”). The Platform and 5G Free online services, including all underlying technology and apps, together, will be referred to as the “Services.” 5G Free Services allow registered users (“Users,” “you,” “your”) to connect and communicate directly with Authorized Providers via the Services. Authorized Providers are independent contractors who have chosen to use 5G Free Company to provide Authorized Services. Authorized Providers are NOT employees nor do they otherwise act on behalf of 5G Free Company in providing Services. The relationship between you and any Authorized Provider is a professional-client relationship to which 5G Free is not a party.

If our Authorized Providers find your care request to use Authorized Services appropriate, they may write you a prescription and send it to a US-licensed pharmacy of your choice, 5G Free's Partnered Pharmacy, or a pharmacy affiliate. 5G Free's Partnered Pharmacy offers free same-day delivery nationwide; however, this is based on your prescription network. Depending on your location, delivery time may be extended. Authorized Providers cannot prescribe controlled substances. For other 5G Free Company services, our Authorized Providers may require you to complete a lab test to be fully evaluated.

5G Free participates in a model Organized Health Care Arrangement (“OHCA”) as described by the Health Insurance Portability and Accountability Act (HIPAA) to operate and share best practices for protecting your health information. The OHCA creates no legal representations, warranties, obligations, or responsibilities between the entities participating in the OHCA beyond following HIPAA best practices.

These Terms govern your access to and use of the Service. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree that you have read and understand these Terms and our Privacy Policy. If you disagree with any part of the Terms or our Privacy Policy, then you do not have permission to access or use the Service. Provided you comply with these Terms, 5G Free grants you a limited, nonexclusive, revocable, non-assignable, non-transferable, non-sublicensable license to access and use the Service solely for your non-commercial purposes. These Terms begin upon your creation of a Service account and will continue in effect until termination per these Terms.

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting to the Service and, by accessing or using the Service after changes are posted, you agree to those changes. Material changes will be conspicuously posted on the Platform or otherwise communicated to you.

Authorized Providers and Services

The Services may be used to connect you with an Authorized Provider who will provide Services to you through the 5G Free Platform. We require every Authorized Provider providing Services on the 5G Free Platform to be a registered, trained, experienced, and certified healthcare provider. Authorized Providers must have a relevant academic degree in their field and must be qualified and accredited by their respective professional organizations after successfully completing the necessary education, exams, training, and practice requirements as applicable.

Authorized Providers are independent contractors who have chosen to use 5G Free to provide Authorized Services. Authorized Providers are NOT employees nor do they otherwise act on behalf of 5G Free in providing Services. The relationship between you and any Authorized Provider is a professional-client relationship to which 5G Free is not a party.

AUTHORIZED PROVIDERS ARE SOLELY RESPONSIBLE FOR THE SERVICES THEY PROVIDE TO YOU, INCLUDING COMPLIANCE WITH STANDARDS OF CARE, RECORD-KEEPING, AND ALL OTHER APPLICABLE PROFESSIONAL OBLIGATIONS, AS WELL AS COMPLIANCE WITH PRIVACY LAW.

As with any other healthcare consultation, no results can be guaranteed or assured in connection with our Services. Your Authorized Provider may determine that our Services are not appropriate for some or all of your treatment needs or that he/she is not permitted to provide the services you require and may elect not to provide our Services to you. Authorized Providers also have the discretion to discontinue the provision of our Services to you at any time and for any reason.

You are responsible for providing your Authorized Provider with the information that he/she advises is required in order to provide you with our Services. If you decline to provide that information, the Authorized Provider may not be able or willing to provide you with our Services.

As with any other healthcare services, there are risks associated with the use of our Services. In addition to any risks communicated to you by your Authorized Provider, there are risks unique to the electronic provision of health services, which include that the 5G Free may not permit the transmission of information in a way that allows the Authorized Provider to provide our Services directly to you.

Authorized Providers are NOT permitted to prescribe controlled substances.

Privacy and Security

Protecting and safeguarding any information you provide through the Platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy.

5G Free’s Platform and Services are secured through encryption technologies, and your account will be password protected. All personal information and personal health information will be held in the strictest confidence by 5G Free to the extent permitted by law and in accordance with our Privacy Policy and information practices. Other than as outlined in our Privacy Policy, 5G Free will not use, transfer, sell, or disclose your personally identifiable information or personal health information to persons or entities. By downloading and using our Platform, you consent to the collection, use, and disclosure of your personal information and personal health information by 5G Free as described in Section 3 and in our Privacy Policy. If you wish to withdraw your consent, 5G Free will assist you with removing or disabling the Platform from your device upon request.

To protect the integrity of our Platform and Services, 5G Free reserves the right at any time in its sole discretion to block Users from certain IP addresses from accessing our Platform.

Rules of Conduct and Account Eligibility To access 5G Free’s Services, you must first establish an individual user account (“Account”) by providing certain information as set out in the Privacy Policy. You agree that you will not create more than one Account or create an Account for anyone other than yourself. In exchange for your use of the Services and, if applicable, in order for Authorized Providers to send chat messages to you, you agree to:

  • Provide true, accurate, current, and complete information about yourself as prompted by our Account sign-up form (understanding that during therapy sessions you may use a nickname).
  • Maintain, and promptly update such Account information, each time you log on, as far as possible to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or 5G Free has reasonable grounds to suspect that such Account information is untrue, inaccurate, not current, or incomplete, 5G Free reserves the right to transition your treatment to another Provider outside of 5G Free or take other steps as appropriate.
  • Certify that you (i) are over the age of eighteen (18), and (ii) physically located or are a resident of the State or Country you have chosen as your current residency when creating your Account.
  • Remain responsible for maintaining the confidentiality of your Account password and username (if any), and any other security information related to your Account at all times. 5G Free will not be liable for any loss that you incur as a result of someone else accessing and using your Account, either with or without your knowledge.

It is a condition of your use of our Platform that you use our Platform only for lawful purposes in accordance with this Agreement, and that you do not:

  • Attempt to circumvent and violate the security of our Platform by, including, without limitation:

    • Accessing content and data that is not intended for you.
    • Attempting to breach or breaching the security and/or authentication measures, which are not authorized.
    • Restricting, disrupting, or disabling service to users, hosts, servers, or networks.
    • Illicitly reproducing TCP/IP packet headers.
    • Disrupting network services and otherwise disrupting 5G Free’s ability to monitor our Platform.
    • Using any robot, spider, or other automatic device, process, or means to access our Platform for any purpose, including monitoring or copying any of the material on our Platform.
    • Introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; attacking our Platform via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing.
    • Otherwise attempting to interfere with the proper working of our Platform.

  • Access or use for any commercial purposes any part of our Platform or any services or materials available through our Platform.

  • Directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Platform, in any form or medium whatsoever, nor delete or alter any copyright, trademark, or other proprietary rights or notices from copies of materials from our Services or Platform except:

    • Your computer and browser may temporarily store or cache copies of materials being accessed and viewed.
    • A reasonable number of copies for personal use only may be printed, keeping any proprietary notices thereon, which may only be used for non-commercial and lawful personal use and not for further reproduction, publication, or distribution of any kind on any medium whatsoever.
    • One single User copy may be downloaded with any proprietary notices intact, for your own personal, non-commercial use.
    • In the event that social media are linked to certain content on our Platform, you may take such actions as our Website, App, and such third-party social media platforms permit.

  • Use our Services or make User Submissions that:

    • Are for any purposes other than logging and submitting your data to and communicating with your Authorized Provider.
    • In any manner violates any applicable federal, provincial, local, or international law or regulation, including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy.
    • In any manner, violates the terms of service of any third-party website that is linked to our Platform, including but not limited to, any third-party social media website.
    • Includes or contains any material that is exploitative, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit, or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age, or other such legally prohibited ground or be otherwise objectionable, such determination to be made in 5G Free’s sole discretion.
    • Involves stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate content or otherwise or asking for personal information as prohibited under applicable laws, regulations, or code.
    • Involves, provides, or contributes any false, inaccurate, or misleading information.
    • Includes sending, knowingly receiving, uploading, downloading, using, or reusing any material that does not comply with these Terms and Conditions.
    • Impersonates or attempts to impersonate 5G Free, an Authorized Provider, another User, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
    • Transmits, or procures the sending of, any advertisements or promotions without our prior written consent, sales, or encourage any other commercial activities, including, without limitation, any “spam,” “junk mail,” “chain letter,” contests, sweepstakes, and other sales promotions, barter or advertising, or any other similar solicitation.
    • Encourages any other conduct that restricts or inhibits anyone’s use or enjoyment of our Platform, or which, as determined by us, may harm 5G Free or Users of our Platform, or may expose 5G Free or other Users to liability.
    • Causes annoyance, inconvenience, or needless anxiety, or is likely to upset, embarrass, or alarm any other person.
    • Promotes any illegal activity, or advocates, promotes, or assists any unlawful act.
    • Gives the impression that you originate from or are endorsed by us or any other person or entity if this is not the case.

Purchase and Payment Information If you wish to purchase any product or service made available through the Services (“Purchase(s)”), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Information about our collection and use of payment-related information is described in our Privacy Policy. If the credit or debit card information that you submit is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your credit or debit card is declined by your financial institution. Refunds will be determined at the sole discretion of 5G Free. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase. The Service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

Intellectual Property Rights and Ownership The 5G Free Website, App, and the information they contain are the property of 5G Free or its licensors and are protected from unauthorized copying and dissemination by copyright law, trademark law, patent law, industrial design law, and other intellectual property laws. Subject to these Terms, 5G Free grants to you a revocable, non-transferable, non-exclusive license to download, install, and use one copy of our Platform on a mobile device or other supported device that you own or control for your personal, non-commercial use (the “License”). The Platform is hereby licensed to you and not sold. Source code as well as any other information pertaining to the logic, design, or structure of the 5G Free Services and Platform, including the object or executable code form thereof, is specifically excluded from the License granted hereunder.

Title to our Platform, and all documentation and material whatsoever related thereto, shall at all times remain with 5G Free, and all intellectual property rights of whatever nature with respect thereto shall be and remain the exclusive property of 5G Free. Nothing in these Terms gives you a right to use 5G Free’s names, trademarks, logos, domain names, or other distinctive brand features without prior written consent from 5G Free. Any future release, update, or other addition to the functionality of our Website or App shall be subject to the Agreement. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.

Third-Party Content The Platform may contain other content, products, or services that are offered or provided by third parties ("Third-Party Content"), links to Third-Party Content (including but not limited to links to other websites), or advertisements that are related to Third-Party Content. We have no responsibility for the creation of any such Third-Party Content, including (but not limited to) any related products, practices, terms, or policies, and we will not be liable for any damage or loss caused by any Third-Party Content.

While using our platform, you may choose to authorize 5G Free and its third-party contractors or affiliates to retrieve and disclose your health records and protected health information. These records may not be a complete 100% comprehensive record, and these records may not be useful for diagnostic purposes. These health records will be shared with Authorized Providers to ensure great healthcare services. 5G Free does not alter or modify medical records received from its third parties. Please note that if you are authorized to retrieve your medical records through our third party, you may receive a more comprehensive set of medical records if the following information is provided accurately: full address, first name, last name, gender, and date of birth. If at any time you wish to revoke this authorization, you may do so by deleting your profile on the 5G Free app.

Warranty OUR WEBSITE AND APP ARE PROVIDED “AS IS”. WHILE 5G FREE ENDEAVORS TO PROVIDE ACCURATE, CURRENT, AND TIMELY INFORMATION, 5G FREE MAKES NO REPRESENTATION, WARRANTIES, OR COVENANTS OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING OUR WEBSITE OR APP INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION, WARRANTY, OR COVENANT THAT: (I) OUR WEBSITE OR APP AND THEIR CONTENTS WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, TIMELY, OF MERCHANTABLE QUALITY, OR SUITABLE FOR A PARTICULAR PURPOSE; (II) THE OPERATION OF OUR WEBSITE OR APP WILL BE UNINTERRUPTED OR ERROR-FREE; (III) OUR WEBSITE OR APP SHALL PROCESS DATE AND TIME-RELATED DATA WITHOUT CAUSING ANY PROCESSING INTERRUPTIONS, ABNORMAL TERMINATION, OR WITHOUT PROCESSING OR MANIPULATING ANY TIME-RELATED DATA; (IV) OUR APP WILL NOT DISAPPEAR OR BE ERASED FROM YOUR DEVICE; (V) OUR WEBSITE OR APP WILL BE FREE FROM MATERIAL DEFECTS OR THAT DEFECTS OR ERRORS, WHETHER HUMAN OR COMPUTER ERRORS, IN OUR WEBSITE OR APP WILL BE CORRECTED; (VI) OUR WEBSITE OR APP WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS THAT MAY DAMAGE OR INFECT YOUR DEVICE OR OTHER PROPERTY; OR THAT (VII) COMMUNICATIONS TO OR FROM OUR WEBSITE OR APP WILL BE SECURE AND/OR NOT INTERRUPTED.

YOU AGREE THAT YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ANY OTHER SECURITY INFORMATION RELATED TO YOUR USE OF THE PLATFORM. YOU AGREE TO NOTIFY 5G FREE IMMEDIATELY OF ANY UNAUTHORIZED USE OF YOUR USERNAME OR PASSWORD.

Limitation of Liability IN NO EVENT SHALL 5G FREE OR ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, OR THEIR RESPECTIVE SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ANY LOSS OR DAMAGES IN THE NATURE OF OR RELATING TO MEDICAL OR PERSONAL INJURY; WRONGFUL DEATH; INACCURATE INFORMATION; LOST BUSINESS; OR ANY OTHER LOSS INCURRED IN CONNECTION WITH YOUR OR YOUR AUTHORIZED PROVIDER’S USE, MISUSE, OR RELIANCE UPON OUR WEBSITE OR APP; YOUR OR YOUR AUTHORIZED PROVIDER’S INABILITY TO USE OUR WEBSITE OR APP; THE ACTS, OMISSIONS, CONDUCT, CONTENT PROVIDED BY OR STATEMENTS AND OPINIONS EXPRESSED BY ANY THIRD PARTY; OR THE HEALTH CARE YOU RECEIVE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF 5G FREE OR ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, OR EMPLOYEES KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PROVIDED BY LAW, 5G FREE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR APP OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED THEREON OR ON ANY WEBSITE LINKED TO OUR WEBSITE OR APP.

YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE PLATFORM IN THE 12 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.

If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

This section (Limitation of Liability) shall survive the termination or expiration of this Agreement.

Indemnification YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS 5G FREE AND ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, DEMANDS, LIABILITIES, COSTS, OR EXPENSES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LEGAL FEES AND DISBURSEMENTS, RESULTING DIRECTLY OR INDIRECTLY FROM: (I) YOUR BREACH OF ANY OF THESE TERMS AND CONDITIONS; (II) YOUR OR YOUR AUTHORIZED PROVIDER’S DOWNLOAD, USE, OR MISUSE OF, OR RELIANCE UPON, OR INABILITY TO ACCESS OR USE OUR WEBSITE OR APP; (III) YOUR USE OR ACCESS OF ANY LINKED WEBSITES, SUCH AS THIRD-PARTY WEBSITES; (IV) ANY USER SUBMISSIONS, CONTENT, MATERIALS, POSTING, OR INFORMATION ON OUR WEBSITE OR APP; (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT, LOGIN CREDENTIALS, TRANSMISSIONS, OR DATA, INCLUDING YOUR AUTHORIZED PROVIDER’S FAILURE TO KEEP PASSWORDS, ACCOUNT DETAILS, AND ANY PERSONAL INFORMATION OR PERSONAL HEALTH INFORMATION SECURE AND CONFIDENTIAL; (VI) STATEMENTS OR CONDUCT OF ANY THIRD PARTY; (VII) CHANGES TO OUR WEBSITE OR APP; (VIII) OUTCOMES IN YOUR TREATMENT OR ENGAGEMENT WITH YOUR AUTHORIZED PROVIDER; (IX) INACCURACY OF THE INFORMATION YOU OR YOUR AUTHORIZED PROVIDER ENTERS OR ALLOWS SOMEONE ELSE TO ENTER INTO OUR APP; OR (X) MISUSE OF INFORMATION TRANSMITTED TO OR BY YOUR AUTHORIZED PROVIDER OR OTHERWISE.

This section (Indemnification) shall survive the termination or expiration of this Agreement.

Modifications to our Website and App 5G Free reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, our Platform or any part thereof, with or without notice to you. 5G Free shall not be liable to you or to any third party for any modifications, suspension, or discontinuance of our Platform or any part thereof. If 5G Free becomes involved in a merger, acquisition, or sale of some or all of its assets, 5G Free reserves the right to re-brand or relocate its services.

Notice to California Residents The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, clinical social workers, or professional clinical counselors). You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.

Subscriptions and Promotions 5G Free reserves the right, in its sole and absolute discretion, to determine your eligibility for any promotional offer pursuant to the applicable Promotional Terms. 5G Free reserves the right to change, amend, and alter then-current promotional offers or Promotional Terms as well as institute new promotional offers in its sole and absolute discretion. 5G Free does not guarantee that any promotional offers are or will be available to you at all, or in connection with any services desired by you.

The prices and availability of products and services made available on the Service may change at any time without notice to you. Prices remain valid while they are listed and offered on the Service. Prices will be as posted on the Service as of the date and time of your order, as applicable. Availability of products and services may be limited, and products may not be available for immediate delivery. Some products and services may not be available### 5G Free Company Terms and Conditions (Part 4)

Subscriptions and Promotions (continued) The prices and availability of products and services made available on the Service may change at any time without notice to you. Prices remain valid while they are listed and offered on the Service. Prices will be as posted on the Service as of the date and time of your order, as applicable. Availability of products and services may be limited, and products may not be available for immediate delivery. Some products and services may not be available in certain areas.

Contact Us If you have any questions about these Terms or the Service, please contact 5G Free Company at:

5G Free Company

Email Address: info@5gfree.com

Mobile Terms of Service You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from 5G Free Company, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Text the keyword STOP to unsubscribe.

Message frequency will vary. 5G Free Company reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. 5G Free Company also reserves the right to change the shortcode or phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. 5G Free Company, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to 5G Free Company’s Terms of Use and 5G Free Company’s Privacy Policy.

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Help Text the keyword HELP to our number to return customer care contact information.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Customer Care If you are experiencing any problems please contact us via email at: info@5gfree.com

Contact This message program is a service of 5G Free Company Inc., located at [Address], [City, State, ZIP Code].

Refund Policy Refund & Cancellation Policy
Updated: June 21, 2023

Virtual Health Appointment Cancellations or No-Shows If you booked an appointment through 5G Free, you will have twenty-four (24) hours before the appointment to cancel. Cancellations less than twenty-four (24) hours before the appointment or appointment no-shows will result in a fee of $30.00. Please contact info@5gfree.com or use the embedded chat function to reschedule at no additional cost.

Virtual Health Refunds Virtual Health consultation treatments, recommendations, prescriptions, and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds given if you are pursuing services that are not a defined 5G Free consult type. You are paying for the provider’s time to assess your medical needs and make the best determination for your health in their professional judgment.

There are no refunds on Medical Emergency Kits once all information has been submitted for Provider review. If you cancel your Emergency Kit order before submitting all necessary information, you will be entitled to a refund of less than a $30 service fee.

Any issues with Medical Kits such as missing or damaged contents need to be brought to the attention of 5G Free within thirty (30) calendar days from the day of receipt in order to be investigated. Our partnered pharmacy performs three sets of verifications and inspects everything thoroughly. However, bringing an issue to our attention will prompt an investigation by our team and allow us to respond appropriately. Each issue will be addressed on a case-by-case basis and will include an investigation at our partnered pharmacy and with the delivery carrier (ie UPS, FEDEX, USPS). Any requests received after thirty (30) calendar days of receipt will not be processed. Bringing an issue to our attention does not guarantee your desired outcome. Please keep in mind that where allergies are indicated, certain medications may be withheld from your kit.

Prescriptions are administered at the sole discretion of your provider. In the event of allergy or other medical condition that is a contraindication for a medication, it shall be omitted from the kit without substitution and the price of the medical kit will not be discounted, if medication is omitted.

Once you complete your required medical intake form here: [link], one of our 5G Free providers may call you within 2-3 business days to verify your information and send your approved prescription to our partnered pharmacy to be fulfilled and delivered to your address.

There will be no refunds if the customer refuses to speak with the provider on the phone.

This kit is not intended for an acute illness, but for use at the direction of a healthcare provider after appropriate assessment and diagnosis or in the event of an emergency, thus there should be no expectation for the kit to have expedited shipping, etc.

Customer must reach out to Customer Support at info@5gfree.com within 30 days of kit prescription date to notify of any issues with delivered kit. After 30 days, no changes may be made, and no refunds will be issued.

If a customer refuses to fill out the intake form or chooses to cancel their order after purchase but prior to filling out the intake form, they may receive a refund minus a $30 service fee.

All Ivermectin prescriptions are compounded by our partnered pharmacy located in Miami, Florida.

Shelf life of Ivermectin: The FDA requires pharmacies to label prescription medications with an expiration date, which can be found on the prescription label. While the duration of the expiration date can vary depending on the medication and formulation. Most manufactured medications, including antibiotics, commonly have a shelf life of around 2-5 years. When a pharmacy dispenses a medication, it is customary to place a 1-year from date of fill expiration date on the label. Ivermectin, as with all compounded medications, must by law be given a six-month expiration date due to USP 795 regulations. Expiration dates have been assigned based on the studies which have been completed and not based on the actual date a product expires. In most cases, drugs are found to be stable and sterile well beyond these required expiration dates. To optimize the shelf life of your medications, it is generally recommended to store them in air-tight containers in a cool, dry environment. However, it is important to note that storage requirements can vary for different medications, so it is advisable to consult with your healthcare professional regarding proper storage conditions.

For more Information about the FDA’s Shelf-Life Extension Program please refer to your Guidebook (included within the kit) and at the following link below:

[Link to FDA’s Shelf-Life Extension Program]

Product Refunds and Returns We cannot accept returns; refunds may be issued at the sole discretion of the Company and will be subject to a $15 service fee. If you receive the wrong item or an item arrives damaged, please contact customer service to request a refund or replacement.

While we take great care to ensure all shipments arrive to you without difficulty, 5G Free is not responsible for inaccurate addresses, customs, or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a service fee of $15 will be deducted from the refund amount.

Please contact info@5gfree.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee. All complaints about product quality or damage must be reported to customer service within one (1) week of the delivery date to be eligible for a refund or replacement.

We are unable to refund after 30 days of any supplement and/or emergency kit purchase.

Memberships & Subscription Cancellations Annual memberships are a year-long commitment and will not be partially refunded if canceled. Cancellations will be effective upon the next scheduled annual renewal date. Monthly memberships and subscriptions may be canceled at any time, with the cancellation effective at the next scheduled monthly renewal date. 5G Free does not issue partial refunds for the cancellation of a monthly membership and/or monthly subscription. All memberships and subscriptions can be managed through the “Account” section of 5G Free’s website.

Please contact Customer Service 5G Free Company Terms and Conditions

Customer Service Please contact Customer Service at info@5gfree.com or the embedded chat for further assistance.